AVP, Technology Program Management & Vendor Governance

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you’re part of more than an iconic fragrance and personal care brand – you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you’re starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Associate Vice President (AVP) of Technology Program Management & Vendor Governance is a strategic leadership role that anchors Bath & Body Works’ enterprise technology governance capability, a recognized function within CIO organizations at leading consumer and retail enterprises. This leader establishes the discipline, accountability, and performance rigor required to maximize value from the company’s largest technology partnerships, govern enterprise technology investment portfolios, and maintain the control frameworks that protect stores, digital platforms, and supply chain operations across all channels.

Reporting to the Chief Information Officer (CIO), this leader serves as the executive-level governance authority for Bath & Body Works’ Accenture managed services partnership, a strategic relationship representing one of the company’s most significant technology investments. This role directly oversees enterprise technology portfolio governance, enterprise change and control frameworks, technology organizational change management (OCM), technology communication strategy and execution, and leads a team of three direct reports with a total organization of 16. Consistent with how technology-led enterprises structure this function, analogous to Technical Program Management at scale, the AVP ensures technology programs are not only delivered effectively, but are successfully adopted through proactive stakeholder engagement, change readiness, and appropriate communication strategies.  The AVP of Technology & Vendor Governance ensures every technology investment, vendor commitment, execution and change decision is governed with precision and accountability that directly supports the Consumer First Formula.

Responsibilities

Strategic Vendor & Partner Governance

• Serve as the executive governance authority for the Accenture managed services partnership, overseeing contract performance, service delivery accountability, and value realization

• Establish and enforce enterprise-grade governance frameworks including technical SLAs, performance scorecards, and commercial accountability mechanisms that link directly to revenue protection, customer experience outcomes, and Consumer First Formula priorities

• Govern vendor delivery against contractual and technical commitments; escalate and resolve performance gaps with discipline and urgency

• Lead QBRs and executive governance forums delivering transparent, data-driven insight into partner performance, risk posture, and continuous improvement

• Drive commercial optimization across contract adherence, scope governance, rate card management, and total return on investment.

Technology Portfolio & Investment Governance

• Own enterprise technology portfolio governance, applying a technical program management discipline to ensure end-to-end system alignment, dependency management, and delivery accountability across stores, digital, supply chain, and enterprise platforms

• Govern the full IT investment portfolio with rigorous prioritization, financial accountability, and alignment to measurable business outcomes and Consumer First Formula priorities

• Establish scalable governance mechanisms, Agile/product delivery standards, and portfolio prioritization processes that improve throughput, predictability, and quality

• Proactively identify and resolve cross-program dependencies, capacity constraints, and investment conflicts impacting delivery or peak readiness

• Deliver board-ready reporting on portfolio health, financial performance, risk exposure, and value realization across all initiatives

• Establish and govern the enterprise AI portfolio, ensuring AI initiatives are prioritized, funded, and executed with clear alignment to business value, data integrity, model performance, and enterprise risk controls

Enterprise Change & Risk Management

• Own enterprise IT change and risk management, maintaining control frameworks that protect store, digital, and supply chain operations from change-induced disruption

• Govern portfolio change through a risk-based approach balancing speed and stability, with heightened controls during peak retail periods

• Partner with engineering, infrastructure, and cybersecurity teams to reduce change-related incidents through structured pre-change rigor and post-change accountability

• Drive automation and intelligence into governance processes while maintaining auditability and regulatory compliance

Technology Organizational Change Management & Communications

• Lead the enterprise Technology Organizational Change Management (OCM) function, ensuring successful adoption and value realization of technology initiatives across stores, digital, supply chain, and corporate functions.

• Develop and execute change management strategies, including stakeholder engagement, change impact assessments, communication planning, training enablement, and adoption measurement.

• Partner with business, HR, and technology leaders to proactively manage organizational impacts associated with technology transformation and operating model changes.

• Own the technology communications strategy, providing clear, consistent, and timely communications regarding technology priorities, initiatives, service impacts, and business outcomes.

• Establish metrics to measure change readiness, stakeholder engagement, communication effectiveness, and technology adoption across the enterprise.

Strategic Partnership & Executive Engagement

• Partner with CIO, CDTO, and business leadership to translate technical governance outcomes into business value: cost efficiency, risk reduction, delivery velocity, and growth enablement under the consumer first formula

•  Serve as CIO advisor on technology investment, vendor performance, and execution risk

• Prepare and present executive and board-level reporting on technology portfolio and vendor governance performance, accountability, and strategic initiative progress

• Champion governance as a competitive capability, elevating BBW delivery rigor to the standard of leading omnichannel and technology-led enterprises