Emergency Operations Center Specialist – Third Shift
Marque: Bath & Body Works
Emplacement: Columbus, OH, US
Domaines d’emploi: Asset Protection and Safety Services
Type d’emploi: Full-time
Job ID: 04RVO
Description
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
The EOC Specialist is an individual contributor position within the Emergency Operations Center (EOC) response team. This individual answers enterprise asset protection and crisis related calls, and monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. The Specialist reports all crisis related events to our field, store, home office partners. The EOC Specialist typically reports to the EOC Supervisor or Manager and has no direct reports.
Responsibilities
- First responder to calls from our stores, home office and distribution center partners regarding escalated incidents regarding safety, crisis management and emergency issues
- Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
- Works under stress and defuses emotional situations while delivering instructions regarding associate safety
- Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
- Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
- Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
- Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
- Accurately report incidents dealing with theft, safety, and other asset protection issues
- Performs other duties as may be assigned by the EOC leadership team
- Preferred experience in a crisis management command center or call center equivalent
- Security/Safety or Retail Assets Protection experience
- Ability to fluently speak a second language a plus
- Exemplary customer service and listening skills
- Ability to establish trust and cultivate relationships within a team-oriented environment
- Ability to handle multiple tasks simultaneously and maintain composure in a fast paced environment; including diffusing emotional situations.
- Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
- Strong computer skills in Microsoft Office, Excel, and Powerpoint
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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