Store Operations Specialist – Non-Planned Closures
Marque: Bath & Body Works
Emplacement: Columbus, OH, US
Domaines d’emploi: Store Operations
Type d’emploi: Full-time
Job ID: 04GFQ
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Non-Planned Closures Specialist manages the flawless execution of store closings/openings in North America. This includes all closures relating to maintenance, natural disasters, safety & government mandates, etc. This role is also responsible for providing exemplary field support while ensuring business processes are actioned with speed, efficiency, and integrity, while leveraging a customer lens.
RESPONSIBILITIES
- Set, maintain, and communicate store closure/re-opening processes for all stores in North America, including providing detailed weekly and as-needed reporting to business leaders
- Manage the Non-Planned Closures Teams Channel, including store closure tracking & cross-functional partner notifications
- Work cross-functionally to ensure store closures/openings nuances are supported
- Manage the non-planned closures inbox to provide store teams with issue resolution and address operational questions through verbal and written communication
- Collaborate with cross-functional partners and leadership to identify communication needs for each level of the organization while developing solutions that support efficient and timely re-openings
- Be an advocate for stores; solicit feedback and drive improvements through strong working relationships with field leaders and cross functional teams
- Ability to effectively communicate with varying levels of leadership, including Home Office and Field leaders
- Drive process evolution and reporting to continue to meet the changing needs of the business
- This role provides support to the larger real estate operations team:
- Supporting the maintenance program, which includes issue escalation, resolution, and communication for high profile/urgent issues.
- Special project support for both real estate and maintenance
- Store Retail Experience (minimum 1-3 years)
- Microsoft Office (specifically Excel, Teams, Outlook), and Fexa application skills
- Strong organizational skills, detail, and process oriented; strong written and verbal communication skills
- Ability to adapt in a fast paced and collaborative team environment
- Ability to track and react quickly to details from multiple partners daily
- Ability to work weekends as needed
EDUCATION
- Bachelor’s degree or minimum of 1-3 years equivalent work experience
CORE COMPETENCIES
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
BENEFITS
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase program with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off, paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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