Senior Project Manager Store Communications
Location: Reynoldsburg, OH, US
Location Type: Hybrid
Job ID: 0501C
Job Area: Store Operations
Employment type: Full-time
Pay Range: $71,500.00 – $107,000.00
Description
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
The Senior Project Manager – Regional Inbox & Field Communications manages the execution of the communication strategy and messaging to the field organization multiple communication channels including Zipline platform and Regional email inboxes. They are an advocate for the field and collaborate with cross-functional partners to deliver communication and support.
Responsibilities
- Lead a team responsible for driving day to day operational communication to stores via Zipline ensuring it is clear, concise, and consistent with brand standards, and resolving operational concerns and questions via Regional email inbox communication
- Model by example and coach to empathy of communication, urgency, and solutions for field issues
- Identify opportunities for process improvements for a seamless store experience
- Partner with cross functional teams to share regional inbox trends to influence improvement and gain knowledge of their initiatives to be more supportive for stores
- Collaborate across the core operations team to understand impact, implement strategy, and drive solutions to challenges
- Evolve inbox support platform and processes for best associate experience
- Identify opportunities and recommend changes to processes to drive internal and external efficiencies
- Oversee the print and packup process
- Oversee the coordination of conference calls and meeting planners to the field as directed
- Lead the gatekeeping and organization of the Field Resource Library, field leader calendar and message tracking to streamline workload planning allowing the field to focus on selling
- Proactively gather feedback from stores and field leaders on communication and timing of communication to identify trends and patterns to make improvement.
- Approximately 10% travel required
- 5-7 years of experience in communications, project management or related field
- Ability to prioritize and ensure execution of critical workstreams
- Strong communication skills both written and verbal
- Experience with influencing and collaborating with cross-functional group
- Strong ability to influence and negotiate effectively with all levels inside
- Ability to facilitate group meetings
- Excellent customer service, relationship building and team building skills.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Adobe InDesign is a plus
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
