BBW International – Manager Store Operations – Product, Theme and Selling
Location: Columbus, OH, US
Location Type: Hybrid
Job ID: 04WRF
Job Area: Store Operations
Employment type: Full-time
Description
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
The Manager of Theme Product & Selling leads the development of field education for new products and selling behaviors to enhance the customer experience in stores. An expert in teaching how to lead and deliver an exceptional customer experience, they’re an advocate for the field organization and collaborate with cross-functional partners to conceptualize, develop, and deliver streamlined resources that drive results.
Responsibilities
- Lead the development of training resources to build, retain, and sustain field associate product knowledge.
- Identify and implement a learning strategy based on current customer engagement and selling techniques that are engaging, realistic, and relevant to today’s learner.
- Lead the gratis strategy for field associates, meetings, and conferences/events.
- Innovate and develop new methods of training delivery focused on product and selling education.
- Work with and influence stakeholders and cross-functional partners across the organization on the training vision, strategy, and priorities.
- Consistently work with field leaders to gather feedback to assess gaps, pattern and make recommendations to promote continuous improvement.
- Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and inspiration. Build on strengths and identify areas for improvement
- Cultivate collaboration to encourage sharing of best practices, driving innovation, and continuing improvement.
- Cultivate an inclusive, impactful team that enhances team member contribution by creating an environment of mutual support and shared responsibility
- Retail background, store selling/operations experience preferred
- Experience leading a team
- Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits
- Ability to work effectively in a fast-paced, multi-tasking environment.
- Strong instructional design and project management skills.
- Travel requirements 20%
- Knowledge of E-Learning platforms specifically Articulate 360.
Education
- Bachelor’s in Education, Communication, Business Administration, Human Resources or equivalent experience.
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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