Two employees stand smiling in front of a conveyor belt inside a distribution center. Two associates walk smiling through a corporate office hallway displaying a timeline of Bath & Body Works history. A Bath & Body Works associate in a blue gingham apron chats and smiles with a candidate at a now hiring display in-store.

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Sr. Store Operations Specialist – Stores Technology

Brand: Bath & Body Works
Location: Columbus, OH, US
Location Type: Hybrid
Job ID: 04T31
Job Area: Store Operations
Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

This Sr. Specialist is the conduit between the field, IT/technical support, and other cross functional partners. This role provides exemplary field and home office support while ensuring business processes are actioned with speed, efficiency, and integrity.

Responsibilities

•    Collaborate with manager and cross functional partners (Store Support, STS/ATS, Visual/Marketing, etc.) to gain alignment on strategies to support new business concepts or initiatives related to all technology implementation in stores.
•    Proactively assess and monitor stability of technologies and quickly communicate risk and steps to resolution
•    Own the BBW Technology inbox to quickly resolve or facilitate correspondence with a broad and detailed knowledge of store operating procedures and technical (hardware and software) capabilities.
•    Maintain a clear focus on the needs of stores; solicit feedback and drive improvement through strong working relationships with the field and cross functional partners.
•    Evaluate and improve upon cash wrap line management strategies by analyzing quantitative results and qualitative feedback.
•    Responsible for execution of primary work streams; supports development and implementation of project plans, timelines, communications, and hindsight.
•    Support research of trendsetting practices, including analysis and documentation of competitor benchmarking.
•    Coach and deliver critical feedback related to projects, peers, leaders, and key partners.
 

Qualifications

•    2-4 years of relevant work experience executing projects or working in a cross functionally driven and collaborative work environment
•    Demonstrates adaptability; is a skilled change agent and navigates ambiguity with composure and focus
•    Excellent organization, written/verbal communication and decision-making skills
•    Experience with sharing a point of view and working effectively with cross-functional teams
•    Ability to analyze situations and resolve issues with speed
•    Ability to multi-task, work independently and deliver under tight timelines
•    Demonstrates situational leadership 

Education

•    Bachelor’s degree or equivalent experience
 

Core Competencies

  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

  • Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
  • 401k with company match and Associate Stock Purchase with discount
  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
  • Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
  • Tuition reimbursement and scholarship opportunities for post-secondary education programs
  • 40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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