Two Bath & Body Works employees walk inside at the corporate office chatting and smiling. Two Bath & Body Works employees stand talking in a hallway at the corporate office. An employee sits at a desk at the corporate office smiling in front of a blue gingham wall conversing with a smiling colleague. A diverse group of associates sit on comfortable chairs at the corporate office smiling and chatting. Another diverse group of associates stand chatting at a distance.

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HR Case Manager, Leave of Absence

Brand: Bath & Body Works
Location: Columbus, OH, US
Location Type: Hybrid
Job ID: 04O4G
Job Area: Human Resources
Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The Leave of Absence Case Manager is an individual contributor position responsible for supporting associates through the absence management process in conjunction with TPA including ADA tracking and management. They provide guidance to managers and employees on absence requests and ensure compliance with applicable laws and regulations. Additionally, they may coordinate with HR, payroll and other departments to streamline processes while adhering to company policy.

Responsibilities

  • Administer specific claims as determined by management
  • Maintain focus on claim administration and proper claim handling by TPA
  • Monitor vendor performance and oversee claim administration and payment by TPA
  • Handle all Brand escalations and Associate Relations issues that arise out of leave of absence management
  • Perform statistical analysis on claim trends to meet organizational goals
  • Respond to and prepare legal documents as required
  • Track, document and communicate accommodation requests to HR Business Partners and management. Document activity and response according to applicable process.
  • Oversee all federal/state/local leave regulations and ensure TPA adherence to policy and regulation on all cases.
  • Operate as a support function to HR Business Partners and associate’s manager.
  • Serve as a liaison between associate and third- party administrator and communicate to associate/managers as appropriate.
  • Display flexibility and agility to learn other responsibilities as business needs evolve.

Qualifications

  • 3-4 years previous benefits administration experience.
  • Previous leave and FMLA administration strongly preferred.
  • Excellent interpersonal skills, with the ability to listen well, demonstrate sensitivity and empathy to all parties and develop rapport and partnership with associates and leaders.
  • Strong written and verbal communication skills.
  • Strict attention to detail and the ability to maintain confidentiality.
  • Must be able to adapt to a quickly changing environment.
  • Strong customer service skills.
  • Ability to work in a team environment to achieve goals
  • Proficiency with Excel preferred
  • Service Now experience is a plus

Core Competencies

  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results

Benefits

    Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

    • Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
    • 401k with company match and Associate Stock Purchase with discount
    • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
    • Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
    • Tuition reimbursement and scholarship opportunities for post-secondary education programs
    • 40% merchandise discount and gratis that encourages you to come back to your senses!

    Visit bbwbenefits.com for more details.

      The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

      We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

      We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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