Sr. Instructional Designer Store Operations – Strategic Selling
Location: Reynoldsburg, OH, US
Location Type: Hybrid
Job ID: 04BSS
Job Area: Store Operations
Employment type: Full-time
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Senior Instructional Designer of Strategic Selling builds, develops, and evaluates learning solutions that supports evolving our customer experience in stores. They’re an advocate for the field organization and collaborates with cross-functional partners to conceptualize, develop, and deliver learning strategies and streamlined resources that get results.
Responsibilities
• In partnership with the Strategic Selling Manager, assess, identify, and implement an evolved selling model that enhances the customer experience.
• Leverage collaboration skills to partner with Subject Matter Experts (SMEs), field partners, and stakeholders to clearly understand target audience and content needs to construct learning and performance outcomes.
• Create innovative training resources to build, retain, and sustain field knowledge and behaviors related to future selling strategies and initiatives.
• Includes (but not limited to) videos, eLearnings, instructor-led meetings/ conferences, and reference materials.
• Influence and partner to provide a field-led filter to their learning solutions including role specific training for District Sales Leaders, store level leadership and associates.
• Consistently gather feedback to assess gaps, pattern and recommend solutions to get results.
• Leverage project management fundamentals to build detailed and attainable project plans that include tracking, milestones, deliverables, and communication/review cadences.
• 5+ years of demonstrated ability in instructional design or creating learning content via different modes of delivery
• Retail background, store selling/operations experience preferred
• Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits
• Strong organizational skills, detail and process oriented; ability to handle and lead multiple, complex projects
• Demonstrates the ability to identify issues/opportunities and drive alignment and prioritization
• Demonstrates strong communication including listening, probing for understanding and articulating messages in a clear and concise manner
• Microsoft Office, Articulate Storyline and Rise, Adobe Creative Suites application skills
• Travel requirements 20%
Core Competencies
• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results
Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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