Manager Store Operations – Strategic Selling
Location: Reynoldsburg, OH, US
Location Type: Hybrid
Job ID: 04BSR
Job Area: Store Operations
Employment type: Full-time
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Manager of Strategic Selling leads the evolution of our selling model to improve the customer experience in stores along with the development of education and resources to support elevated customer and selling initiatives connected to the future growth of the brand.
Responsibilities
• Assess, identify, and implement an evolved selling model that enhances the customer experience.
• Define and create the customer experience learning strategy that supports growing the field organization’s selling behaviors.
• Innovate and develop new methods of training delivery focused on product and selling education.
• Work with and influence stakeholders and cross-functional partners across the organization on the training vision, strategy, and priorities.
• Consistently work with field leaders to gather feedback to assess gaps, pattern and make recommendations to promote continuous improvement.
• Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and inspiration. Build on strengths and identify areas for improvement
• Cultivate collaboration to encourage sharing of best practices, driving innovation, and continuing improvement
• Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility
• 7+ years experience in an Instructional Design based role, or multi-unit retail experience
• Retail background, store selling/operations experience preferred
• Experience leading a team
• Demonstrated success establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits
• Ability to work optimally in a fast-paced, multi-tasking environment
• Strong instructional design and project management skills
• Travel requirements 20%
Core Competencies
• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results
Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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