Seasonal HR Service Representative
Location: Columbus, OH, US
Location Type: Remote
Job ID: 04G0T
Job Area: Human Resources
Employment type: Full-time
Pay Range: $19.80 – $29.60
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
Overview:
Associate Connect (Tier-1) is a call center responsible for receiving incoming human resources-related employee inquiries. Inquiries are answered via phone or self-service system.
Tier-One Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions.
Basic Function:
- Answer in person benefit and payroll questions
- Provide 1st level support in French and Spanish
- Assist associates and managers calling Associate Connect to complete Personal data, Job data and Benefit-related transactions in HRAccess
- Provide 1st level functional support to associates and managers using the web application on-line to complete their transactions
Responsibilities
- Support all associates via, phone or self-service system
- Coordinate with other functional groups within Associate Connect as necessary
- Provide bilingual support to all associates, ensuring effective communication and addressing the needs of our multilingual workforce
- Provide first level functional support to callers needing assistance within Service Now
- Provide first level functional support to store managers entering HR data transactions
- Document all calls in Tier 1 call tracking system (Service Now)
- Engage Tier 1 Supervisor for issue resolution as needed
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.
- 1-2 years’ Service Center environment (call center) experience required
- Fluency in Spanish or French (verbal and written)
- Must be proficient in utilization on dual monitors
- Highly proficient in computer software and applications
- Excellent communication skills
- Strong attention to detail and accuracy
- Strong customer service skills
- Ability to work in a team environment to achieve goals
- 1-2 years’ HR, payroll and benefits administration experience a plus
- This role requires the associate to be within a 2 hour drive of Columbus
Education
- Bachelor’s Degree preferred, but not required
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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